Shipping & Returns
Orders received by 4pm PST are shipped the SAME DAY. Tracking numbers are printed on the invoice and sent to the email address provided on your order. Shipping cost is based on order value.
All shipping rates quoted are for the 48 contiguous states. Alaska and Hawaii require specialized freight quotes. Please call, or email, for those shipping rates. For Canada please visit www.dogwastesolutions.ca
Orders are shipped by FedEx, or Truck carrier, depending on the order size, weight and destination.
We are unable to ship to Post Office Boxes. Standard shipping is by ground. Express service, such as Overnite or 2 Day Air, can be requested. Please email or phone, if you require express shipping.
Customers may return an order, in the original unopened carton(s) and condition, within 15 days for full refund. Return shipping costs are the responsibility of the customer, unless a shipping error has occurred.
If items are returned in non-original cartons, or items are damaged, or parts are missing, a re-stocking fee will be charged. Credit, or refund, will be given within 7 days of receipt of returned goods. Custom products cannot be returned.
ZERO WASTE USA